9ppp Privacy Policy

9ppp operates the online gaming and sports betting platform accessible at 9ppp.bet (the "Platform"). For the purposes of this Privacy Policy, 9ppp acts as the data controller responsible for the collection and processing of personal data submitted by users of the Platform.

9ppp is committed to handling all personal data in a manner that is lawful, fair, transparent, and proportionate. This Privacy Policy applies to all visitors, registered players, and any individual who interacts with the 9ppp Platform, including users accessing from Karachi, Lahore, Islamabad, Faisalabad, and other locations across Pakistan.

9ppp collects personal data that falls into the following categories. We only collect information that is necessary for the specific purposes described in this Policy.

9ppp collects personal data through the following methods:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to surveys or promotions.
• Automated Technologies: Technical and usage data collected automatically as you navigate the Platform, using cookies, server logs, and similar tracking technologies. Please see Section 7 for full details on our cookie practices.
• Third-Party Sources: Identity verification and fraud prevention data received from KYC service providers, financial data received from payment processors such as JazzCash and EasyPaisa, and screening data received from anti-money laundering compliance databases.
• Publicly Available Sources: In limited circumstances, 9ppp may cross-reference publicly available information to verify the accuracy of data you have provided or to conduct fraud investigations.

9ppp processes personal data for the following purposes. Each purpose is linked to a specific legal basis described in Section 5:

• Account Creation & Management: To register your account, authenticate your identity at login, and maintain your account settings and preferences.
• KYC & Age Verification: To verify that you meet the mandatory 21+ age requirement and to satisfy our regulatory obligations regarding player identity verification.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records of your account activity.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling, to administer self-exclusion and limit tools, and to send responsible gaming communications where warranted.
• Customer Support: To respond to your enquiries, complaints, and account requests, and to maintain a record of our communications for quality assurance.
• Platform Improvement: To analyse usage data and improve the performance, layout, and features of the 9ppp Platform for all players.
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and cricket betting updates — but only where you have provided consent or where a legitimate interest applies, and always subject to your right to opt out.
• Legal & Regulatory Compliance: To meet our obligations under applicable laws, regulatory requirements, and court orders, including cooperation with law enforcement agencies where legally required.

9ppp processes your personal data under the following legal bases, depending on the specific purpose involved:

• Contractual Necessity: Processing required to fulfil the contract between you and 9ppp — including account registration, transaction processing, and customer support. Without this processing, 9ppp cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, KYC obligations, and responses to lawful requests from regulatory and law enforcement authorities.
• Legitimate Interests: Processing necessary for 9ppp's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit, informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

9ppp does not sell your personal data. We may share your data with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to process your deposits and withdrawals. These providers act as independent data controllers for their own platforms.
• KYC & Identity Verification Providers: Third-party services engaged to verify your identity, confirm your age, and conduct AML screening in compliance with regulatory requirements.
• Game Content Providers: Licensed game suppliers whose software powers certain casino games and live dealer tables on the Platform. These providers may receive anonymised session data for technical and fair-play monitoring purposes.
• Fraud Prevention & Security Services: Specialist providers engaged to detect and prevent fraudulent account activity, money laundering, and prohibited conduct.
• Legal & Regulatory Authorities: Government agencies, regulatory bodies, courts, and law enforcement authorities — where 9ppp is legally compelled to disclose data or where disclosure is necessary to protect the rights, safety, or property of 9ppp or its players.
• Professional Advisers: Lawyers, auditors, and accountants engaged by 9ppp, subject to strict confidentiality obligations.

All third-party recipients of personal data are required to handle such data in accordance with applicable data protection law and are bound by contractual obligations that prohibit any use of your data beyond the specified purpose.

9ppp uses cookies and similar technologies to operate and improve the Platform. The following table describes the types of cookies we use:

9ppp does not use cookies to track your activity across unrelated third-party websites. Strictly necessary cookies cannot be disabled as they are essential for Platform operation. For all other cookie types, you may manage your preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some Platform features.

9ppp retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of the account relationship and for a period of five years following account closure, to meet AML record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC Documents: Retained for five years following account closure or the completion of the relevant transaction, unless a longer period is required by applicable law.
• Support Communications: Retained for two years from the date of the last communication, to support quality assurance and potential dispute resolution.
• Technical & Usage Data: Anonymised or deleted within 13 months of collection, except where retention is required for ongoing security investigations.
• Marketing Consent Records: Retained for the duration of consent and for one year following withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is not technically feasible, data is rendered inaccessible through secure archiving.

9ppp takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 9ppp Platform
• Encryption at rest for sensitive data stored on 9ppp servers, including financial records and identity documents
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate business need
• Regular internal security audits and vulnerability assessments
• Multi-factor authentication requirements for staff accessing systems that hold personal data
• Documented incident response procedures for detecting, reporting, and responding to data security breaches

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, 9ppp will notify affected players without undue delay through the contact details held on your account, and will take all reasonable steps to mitigate the impact of the breach.

As a 9ppp player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the 9ppp support team using the details in Section 15.

9ppp may send you promotional communications about bonuses, new games, cricket betting markets, PSL season offers, and other platform news. We will only send direct marketing to you where:

• You have given explicit consent at the time of registration or through your account marketing preferences, or
• You are an existing registered player and the communication relates to our own similar products and services, and you have not opted out of such communications

Every marketing communication sent by 9ppp will include a clear and easy opt-out mechanism. You may unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any 9ppp marketing email
• Updating your communication preferences within your 9ppp account settings
• Contacting 9ppp support directly and requesting removal from marketing lists

Opting out of marketing will not affect your ability to receive essential account communications, such as deposit confirmations, withdrawal notifications, security alerts, and responsible gaming messages.

9ppp operates a strict 21+ policy. The Platform is not intended for, and must not be used by, any individual under the age of 21. 9ppp does not knowingly collect personal data from individuals below this age threshold.

If 9ppp becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds in such an account will be returned to the source payment method after deducting any applicable costs, in accordance with our Terms and Conditions.

The 9ppp Platform may contain references or links to third-party services, including game providers and payment processors. These third-party services operate under their own privacy policies and data practices, which are entirely independent of 9ppp.

9ppp is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 9ppp Platform.

9ppp reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or through a prominent in-platform notice prior to the changes taking effect, where reasonably practicable.

The updated Privacy Policy will always be available on this page, clearly marked with the effective date of the latest revision. Your continued use of the 9ppp Platform following notification of changes constitutes your acknowledgement of the revised Policy. If you do not accept the amended Policy, you should discontinue use of the Platform and may close your account by contacting support.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern or complaint, please contact the 9ppp support team through the following channel:

9ppp aims to resolve all privacy complaints promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to a relevant supervisory or data protection authority in your jurisdiction.